CONDITIONS
Day tours
The ticket for a tour entitles the holder to the transportation, meals, entrance fees and the services of a guide specified in the
program. Extras are not included.
Children under 4 years of age are carried free (meals to be paid by the adult in charge); between 5 and 10 years of age will pay 50%
of the normal price.
If the number of participants falls below 7 passengers the tour operator reserves the right to use minibuses or private car.
Private tours
Private tours don't include entrance fees, guide services inside monuments, meals or other extras. According to Portuguese law,
guided services inside monuments or on any other tourist attraction can only be provided by official guide interpreters.
Cancellation fees
Day tours and private tours: 3 labour days before departure - 25% of total price; afterwards no refund is granted.
Long and short range tours: 7 labour days before departure: 20% of total price; afterwards no refund is granted.
General conditions
Insurance required by Portuguese Law. All tours are subject to alteration without notice. National Monuments close on public
holidays and special occasions without notice. Luggage is carried at client's risk, these being advised to watch the loading and
unloading of their belongings.
Complaints
These will only be accepted in written once directed to the agency where the reservation and payment were done, within the limit
of 15 days after the service has been rendered. In agreement with the EC directive, complaints can only be accepted after details
have been communicated to the respective suppliers (hotels, guides, local agents, etc.), during the trip or stay, demanding the
respective documents to confirm the incident.
Contact us: ad@lisboasightseeing.com
On parle Français | Hablamos Español | Falamos Português
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